Privacy Policy
Last updated: April 2026
1. Who We Are
Island Chem Solutions ("we", "us", "our") is the official distributor of Chem Clean Limited in Barbados. We operate the website www.islandchem.com and sell professional cleaning and sanitisation chemicals to businesses and individuals across Barbados.
Contact: info@islandchem.com · +1 246 837 6324 · Bridgetown, Barbados
2. Applicable Law
This policy is drafted in accordance with the Barbados Data Protection Act, 2019. We are committed to respecting your data rights as defined by that legislation.
3. Data We Collect
We collect the following categories of personal data:
- Account information: full name, email address, phone number, company name, business sector
- Delivery information: delivery address and preferred delivery parish/day
- Order history: products ordered, quantities, pricing, order status and notes
- Payment data: processed securely by Stripe — we never store card numbers
- AI chat conversations: messages exchanged with our website chat assistant are logged for quality and support purposes
- Technical data: browser type, IP address, and session identifiers for authentication
4. How We Use Your Data
- To process and fulfil your orders
- To manage your account and communicate about deliveries
- To generate invoices, proposals, and quotations
- To provide AI-powered product recommendations and chat support
- To send transactional emails (order confirmations, delivery updates, invoices)
- To improve our products and services
5. Third-Party Processors
We share data with the following third-party service providers who process data on our behalf:
| Provider | Purpose | Data shared |
|---|---|---|
| Supabase | Database, authentication, file storage | Account data, orders, chat logs |
| Stripe | Payment processing | Name, email, payment details |
| OpenAI | AI chat and content generation | Chat messages, product data |
| Resend | Transactional email delivery | Name, email, order details |
6. Your Data Rights
Under the Barbados Data Protection Act 2019, you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — ask us to correct inaccurate or incomplete data
- Deletion — request that we delete your personal data
- Portability — receive your data in a structured, machine-readable format
To exercise any of these rights, email info@islandchem.com. We will respond within 30 days.
7. Data Retention
We retain account and order data for as long as your account is active and for 7 years thereafter for tax and regulatory compliance. Chat conversation logs are retained for 12 months. You may request deletion at any time.
8. Data Security
We use industry-standard security measures including encrypted connections (TLS), secure authentication via Supabase, and row-level security on our database. Payment data is handled entirely by Stripe and never touches our servers.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via email or a notice on our website. Continued use of the site constitutes acceptance of the updated policy.