Acceptable Use Policy

1. Scope

This policy applies to all users of www.islandchem.com, including the website, customer portal, AI chat assistant, and any associated services.

2. AI Chat Assistant Rules

Our website includes an AI-powered chat assistant to help with product enquiries, recommendations, and support. When using the chat:

• Do not attempt prompt injection, jailbreaking, or any technique to manipulate the AI beyond its intended purpose.
• Do not share passwords, payment card numbers, or other sensitive credentials in the chat.
• All conversations are logged for quality assurance, support improvement, and safety monitoring.
• The AI provides general product guidance — always refer to official Safety Data Sheets (SDS) for chemical handling instructions.

3. Prohibited Activities

You may not use the site to:

• Scrape, crawl, or systematically extract data from the website
• Use abusive, threatening, or discriminatory language toward staff or in the chat
• Create fake accounts or impersonate other users or businesses
• Attempt to gain unauthorised access to other accounts, admin systems, or backend infrastructure
• Interfere with site operations, submit fraudulent orders, or exploit payment systems
• Reverse-engineer, decompile, or copy proprietary content or software

4. Account Suspension

We reserve the right to suspend or permanently terminate any account found in violation of this policy, without prior notice. Suspended users may lose access to order history, invoices, and training materials.

5. Reporting Violations

If you become aware of any misuse of our platform, please report it to info@islandchem.com.

6. Contact

For questions about this policy, email info@islandchem.com or call +1 246 837 6324, Bridgetown, Barbados.